Shipping policy

Effective Date: 07/04/2026

This Shipping Policy explains how we process, ship, and deliver orders placed on www.travelermammoth.com.

Order Processing

Orders are typically processed within [1–3] business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email with tracking information once your order ships.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on the destination, weight, and dimensions of your order. Delivery timeframes are estimates provided by the carrier and are not guaranteed.

Oversized and Freight Items

Certain large products — such as rooftop tents, awnings, racks, and drawer systems — ship via freight carrier and may require additional handling time and cost. Freight deliveries may require a scheduled appointment and someone available to receive the shipment. Additional charges may apply for liftgate service, residential delivery, or redelivery.

Inspecting Freight Deliveries

For freight shipments, please inspect all packaging and products at the time of delivery before signing. If you notice visible damage, note it on the delivery receipt and take photos before signing. Failure to note visible freight damage on the delivery receipt at the time of delivery may affect or prevent our ability to process a freight claim on your behalf.

Shipping Restrictions

We currently ship within the United States. [Specify whether you ship to Alaska, Hawaii, U.S. territories, PO boxes, or APO/FPO addresses.] Some products may be restricted from shipment to certain locations due to size, weight, or regulatory requirements.

Lost or Delayed Shipments

If your tracking shows delivered but you have not received your order, or if a shipment appears lost or significantly delayed, contact us at support@travelermammoth.com and we will help investigate and file a claim with the carrier where applicable. Claims for lost shipments should be reported within 15 days after the estimated delivery date. Title and risk of loss transfer to you upon confirmed delivery by the carrier, except where prohibited by law.

Delays Outside Our Control

Delivery estimates are not guaranteed. Delays caused by carriers, weather, natural disasters, labor strikes, customs or import processing, supplier delays, or other force majeure events are outside our cont