Refund policy

Thank you for shopping with Traveler Mammoth. We want you to be satisfied with your purchase. This policy explains when and how you can return items and receive a refund.

1.1 Return Window

You may request a return within 14 days of the date delivery is confirmed by the carrier (not the date you open or retrieve the package). Requests made after this window may not be accepted.

If your order ships in multiple packages that arrive on different dates, the return period begins when the final package in the shipment is delivered.

1.2 Eligibility Requirements

To be eligible for a return, items must be:

• Unused and in the same condition you received them;

• In the original packaging, with all tags, manuals, hardware, and accessories included;

• Accompanied by proof of purchase (order number or receipt).

1.3 Non-Returnable Items

The following are not eligible for return unless they arrive damaged or defective:

• Custom, made-to-order, or special-order products;

• Items marked “final sale” or “clearance”;

• Gift cards;

• Products that have been installed, modified, used, or show signs of wear;

• Electrical or wiring components once installed, for safety reasons.

1.4 How to Start a Return

Email us at support@travelermammoth.com with your order number and the reason for the return. We will respond with return instructions and a Return Authorization (RA).

Please do not ship items back before receiving an approved Return Authorization. Returns received without an approved Return Authorization (RA) may be refused or returned to sender at the customer’s expense.

1.4a Refused or Undeliverable Shipments

Orders that are refused at delivery, or that are undeliverable due to an incorrect or incomplete address you provided, without prior authorization, will be treated as customer-initiated returns. They may be subject to return freight charges, original outbound freight charges, and any applicable restocking fee.

1.5 Return Shipping Costs

Who pays return shipping depends on the reason for the return:

• If the return is due to our error — a defective, damaged, or incorrect item — we cover return shipping and may provide a prepaid label.

• If the return is for any other reason (for example, change of mind or ordering the wrong product), the customer is responsible for return shipping costs.

• Original shipping charges are non-refundable except where the return is due to our error.

• Original shipping charges and freight surcharges for oversized products are non-refundable.

Because many overland and off-road products are large or heavy, return freight on oversized items — such as rooftop tents, awnings, drawer systems, and racks — can be significant. We will confirm the applicable cost with you before the return proceeds.

1.6 Restocking Fee

A restocking fee of up to 20% may apply depending on the condition of the returned product, where permitted by law. Any applicable restocking fee will be disclosed before the return is finalized.

1.7 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, typically within [7–10] business days after inspection. Depending on your bank or card issuer, it may take additional time for the credit to appear.

1.8 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@travelermammoth.com as soon as reasonably possible, preferably within 5 business days after delivery, with photos of the item and packaging. We will arrange a replacement, repair, or refund at no additional shipping cost to you.

Please retain the original packaging until the claim is fully resolved. Discarding packaging before a claim is resolved may prevent us or the carrier from inspecting the item and may result in denial of the claim.

1.8a Cosmetic Imperfections

Minor cosmetic imperfections that do not affect the function, safety, or structural integrity of a product — such as small powder-coat texture variations, laser-cut edges, or minor surface marks — are inherent to these types of products and are not considered defects.

1.9 Exchanges

If you need a different size, model, or item, the fastest approach is to return the original item (subject to this policy) and place a new order.

1.10 Warranty

Some products may carry a manufacturer or limited warranty separate from this return policy. See our Warranty Policy for details. Contact us for assistance with a warranty claim.

1.11 Payment Disputes

If you have a problem with your order, please contact us first and give us a reasonable opportunity to resolve it before initiating a chargeback or payment dispute with your bank or card issuer. Many issues can be resolved quickly and directly.

1.11 Contact

Questions about a return? Reach us at support@travelermammoth.com